Are We Are A Society of Nuts?

Two things recently became very clear to me through a personal experience:  1) we have become so spoiled that we think others should cater to our every whim and 2) we've lost track of what is really important. This story wouldn't be that interesting if not for the fact that it's a perfect example of these two points.

The following story is true.  The names have been changed to protect the innocent.